Your privacy matters to us. This Privacy Policy explains exactly what personal data juanhand365 collects, why we collect it, how we use it, and the rights you have over your own information.
This Privacy Policy ("Policy") describes how juanhand365 ("juanhand365," "we," "us," "our") collects, processes, stores, and protects the personal information of users ("you," "Player") who access or use the juanhand365 platform and associated services. By registering an account or using juanhand365, you acknowledge that you have read and understood this Policy and consent to the processing of your personal data as described herein.
1.1 juanhand365 is committed to protecting the privacy and personal data of all players on its platform. We understand that trust is the foundation of any good relationship – and that includes how we handle your information.
1.2 This Policy applies to all personal data collected through the juanhand365 website, mobile platform, customer support channels, and any other service operated under the juanhand365 brand.
1.3 juanhand365 complies with the Republic Act No. 10173, also known as the Data Privacy Act of 2012 of the Philippines, and its implementing rules and regulations. We are committed to upholding the rights of Filipino data subjects as defined under Philippine law.
1.4 This Policy should be read alongside the juanhand365 Terms & Conditions, which govern your use of the platform as a whole.
2.1 For the purposes of applicable data protection law, juanhand365 acts as the data controller in respect of personal data collected from players using the juanhand365 platform.
2.2 As data controller, juanhand365 determines the purposes and means of processing your personal data. Where juanhand365 engages third-party service providers to process data on its behalf, those providers act as data processors and are bound by contractual obligations consistent with this Policy.
2.3 If you have any questions about how juanhand365 handles your personal data, or wish to exercise any of your data subject rights, please contact our Data Protection Officer using the details provided in Section 15 of this Policy.
3.1 juanhand365 collects the following categories of personal data from players:
| Category | Examples | Purpose |
|---|---|---|
| Identity Data | Full name, date of birth, government-issued ID number, nationality | Account registration, KYC verification, age verification |
| Contact Data | Email address, mobile number, residential address | Account communication, support, regulatory compliance |
| Financial Data | GCash number, bank account details, transaction history, deposit and withdrawal records | Payment processing, fraud prevention, AML compliance |
| Technical Data | IP address, device type, browser type, operating system, session data | Platform security, fraud detection, service improvement |
| Usage Data | Games played, wager amounts, session duration, login history, bonus usage | Responsible gaming monitoring, personalisation, analytics |
| Communications Data | Live chat transcripts, support emails, feedback submissions | Customer support, dispute resolution, quality assurance |
| Verification Documents | Passport, driver's licence, SSS/UMID card, proof of address, selfie verification | KYC compliance, identity verification, regulatory obligations |
3.2 juanhand365 does not collect sensitive personal information (such as health data, religious beliefs, or political affiliations) unless specifically required by law or regulatory obligation.
4.1 juanhand365 collects personal data through the following means:
4.2 You are not obligated to provide all requested personal data; however, failure to provide certain information may prevent juanhand365 from opening or maintaining your account, processing transactions, or providing specific services.
5.1 juanhand365 uses your personal data for the following purposes:
5.2 juanhand365 will not use your personal data for any purpose that is incompatible with the purposes listed above without first obtaining your consent or establishing another lawful basis for processing.
6.1 juanhand365 processes your personal data on the following legal bases under the Data Privacy Act of 2012 and applicable regulations:
7.1 juanhand365 does not sell your personal data to third parties. We may share your personal data with the following categories of recipients, strictly on a need-to-know basis:
7.2 All third-party processors engaged by juanhand365 are contractually required to implement appropriate technical and organisational security measures and to process personal data only in accordance with juanhand365's instructions.
7.3 In the event of a merger, acquisition, or sale of all or part of juanhand365's business, your personal data may be transferred to the relevant successor entity, subject to the same privacy protections described in this Policy.
8.1 juanhand365 retains your personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable law and regulatory obligations.
8.2 As a general rule, juanhand365 retains player account data for a minimum of five (5) years following account closure, in compliance with Philippine AML regulations and PAGCOR record-keeping requirements.
8.3 Financial transaction records are retained for a minimum of five (5) years from the date of the transaction, or longer if required by applicable law.
8.4 Communications data, including customer support records, is retained for a period of three (3) years from the date of the communication, unless a longer retention period is required for dispute resolution or legal proceedings.
8.5 Upon expiry of the applicable retention period, juanhand365 will securely delete or anonymise your personal data in accordance with its data disposal procedures.
9.1 juanhand365 implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. These measures include:
9.2 While juanhand365 takes all reasonable steps to protect your personal data, no method of electronic transmission or storage is completely secure. You are responsible for maintaining the confidentiality of your account credentials and for notifying juanhand365 immediately if you suspect any unauthorised access to your account.
10.1 juanhand365 uses cookies and similar tracking technologies to enhance your experience on the platform, analyse usage patterns, and support security functions. The following types of cookies are used:
10.2 You can manage your cookie preferences through your browser settings. Please note that disabling certain cookies may affect the functionality of the juanhand365 platform.
10.3 juanhand365 does not use cookies to collect sensitive personal information or to track your activity on third-party websites outside the juanhand365 platform.
11.1 Under the Data Privacy Act of 2012 and applicable regulations, you have the following rights in respect of your personal data held by juanhand365:
11.2 To exercise any of these rights, please contact the juanhand365 Data Protection Officer using the contact details in Section 15. juanhand365 will respond to all valid requests within thirty (30) days of receipt.
11.3 juanhand365 may need to verify your identity before processing a data subject rights request. This is to ensure that personal data is not disclosed to unauthorised parties.
11.4 Some rights are subject to limitations under applicable law. For example, juanhand365 may be unable to delete certain data that it is legally required to retain for AML or regulatory compliance purposes.
12.1 juanhand365 is strictly for players aged 21 years and above, in accordance with Philippine law and PAGCOR regulations. juanhand365 does not knowingly collect personal data from individuals under the age of 21.
12.2 If juanhand365 becomes aware that personal data has been collected from a person under the age of 21, it will take immediate steps to delete that data and close the associated account.
12.3 If you believe that juanhand365 may have inadvertently collected personal data from a minor, please contact us immediately using the details in Section 15 so that we can investigate and take appropriate action.
13.1 juanhand365 primarily processes and stores personal data within the Philippines. Where it is necessary to transfer personal data to service providers or partners located outside the Philippines, juanhand365 will ensure that appropriate safeguards are in place to protect your data in accordance with the Data Privacy Act of 2012.
13.2 Such safeguards may include contractual clauses approved by the National Privacy Commission of the Philippines, or transfers to countries that have been determined to provide an adequate level of data protection.
13.3 By using the juanhand365 platform, you acknowledge that your personal data may be transferred to and processed in countries outside the Philippines, subject to the safeguards described in this section.
14.1 juanhand365 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, legal obligations, or regulatory requirements.
14.2 Where changes are material, juanhand365 will notify you by posting a prominent notice on the platform or by sending a notification to your registered email address prior to the changes taking effect.
14.3 The "Last Updated" date at the top of this Policy indicates when it was most recently revised. Your continued use of the juanhand365 platform following the effective date of any amendment constitutes your acceptance of the updated Policy.
14.4 We encourage you to review this Policy periodically to stay informed about how juanhand365 protects your personal data.
15.1 If you have any questions, concerns, or requests relating to this Privacy Policy or the processing of your personal data by juanhand365, please contact our Data Protection Officer:
15.2 juanhand365 will acknowledge all privacy-related enquiries within five (5) business days and will endeavour to resolve them within thirty (30) days.
15.3 If you are not satisfied with juanhand365's response to your privacy concern, you have the right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines, which is the supervisory authority responsible for enforcing the Data Privacy Act of 2012. Information on how to file a complaint with the NPC is available through official Philippine government channels.
Your Privacy, Our Priority
Six commitments we make to every Filipino player on the juanhand365 platform.
Every connection to juanhand365 is protected by SSL/TLS encryption. Your login credentials, financial details, and personal information are never transmitted in plain text.
juanhand365 does not sell, rent, or trade your personal information to third-party marketers. Your data is used only to operate and improve the juanhand365 service.
juanhand365 fully complies with Republic Act No. 10173 – the Data Privacy Act of 2012 – and the regulations of the National Privacy Commission of the Philippines.
Filipino players have the right to access, correct, and request deletion of their personal data. Submit a request to our Data Protection Officer and we'll respond within 30 days.
Identity verification and anti-money laundering checks protect the juanhand365 community from fraud and financial crime, keeping the platform safe for all players.
juanhand365 only uses cookies that are necessary for platform operation, analytics, and – with your consent – personalised promotions. You can manage preferences via your browser settings.
Play with Confidence
Now that you know how juanhand365 protects your privacy, create your account and start playing hundreds of casino games, slots, and bingo. Players must be 21 years or older.
juanhand365 is strictly for players aged 21 years and above, in compliance with Philippine law and PAGCOR regulations. Gambling can be addictive – please play responsibly. For self-exclusion tools and support resources, visit our Responsible Gaming page.